The friendly voice that picks up when your team can't.
Franki answers your inbound calls out of hours, handles overflow when your lines are busy, and takes enquiries in nine languages. She works alongside your agents, never instead of them.
Every call gets a written summary in your inbox. Nothing lost between shifts, nothing missed while your team is on the other line.
The 6pm to 9am gap
Every voicemail is a lead your competitor picks up first. Franki takes the call, qualifies the enquiry, books the callback slot, and drops the summary into your team's inbox before the morning huddle.
When the lines spike
Point your busy-signal route at Franki. Instead of a caller hanging up on hold, they get a warm greeting, a quick capture, and a promised callback. Your agents keep working the calls they're already on.
Nine languages, one team
Portuguese, Spanish, French, German, Italian, Dutch, Polish, English. Franki answers in the caller's language, then sends your team an English-language summary so anyone on shift can follow up.
Live in a week, not a quarter.
Tell Franki how you talk
A 30-minute call: what your team says on pickup, which questions matter, how you want callbacks scheduled. That becomes Franki's script and tone of voice.
Point your number at Franki
Forward your out-of-hours line, your busy-signal route, or a language line straight to us. No new phone numbers for your customers to learn. Same experience, wider hours.
Read the summaries
Every call ends with a written summary: who called, why, what you agreed, what to do next. Delivered by email or straight into your CRM. Your team picks up on Monday knowing exactly where they left off Friday.
Your data stays yours.
Recordings are encrypted at rest. Summaries are only shared with the email addresses you nominate. GDPR-compliant, UK-hosted infrastructure, standard DPA available. Delete any call or the whole account at any time.
Franki never claims to be human. Callers are told, on first pickup, that they're speaking to an AI assistant for your business. That's a deliberate choice, it protects your brand and it's what the ICO expects.
See her handle a real call.
Twenty minutes on a video call. We'll show you Franki taking a mock enquiry from your industry, then talk through what wiring her into your existing numbers would look like.
Book a 20-minute demo